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Appointments

Routine Appointments

Routine appointments may be made by calling in at or ringing the surgery on 01273 307555 at 8.30am for morning appointments and 3.00pm for afternoon appointments. Appointments are allocated on a first come first serve basis. We do have a limited number of pre-bookable appointments for up to two weeks ahead.

Appointments to see the practice nurse or healthcare assistant are pre-bookable up to 4 weeks in advance.

Please remember that each general consultation appointment is for one patient only and for ten minutes. If you have more than one issue we will do are best to address patient needs, however, we will need to prioritise with the patient at the time and what may need to be deferred to a later appointment. Please bear in mind we do try our best to run to time bearing in mind there will always be unavoidable emergencies that may require some flexibility. It would be helpful if you would be punctual and could cancel any appointments you no longer require. Please note children under 14 should be accompanied by an adult.

Practice Assist

From 13th November 2017 we are introducing a new telephone service in order to increase appointment capacity.  When you call the surgery, your details will be taken & a GP will call you back the same day at a scheduled time. Your call may be taken by a GP not based at the practice but who has full access to your records. This service is the same as we offer with your usual GP.

Urgent Appointments

You can be seen at the end of surgery if your problem cannot wait for a routine appointment. You will be seen by the first available doctor. Please telephone as early as possible.

 

Cancelling & Rescheduling Appointments

If you cannot attend your given appointment please call 01273 307555 to cancel or reschedule. On average 40 people a month fail to turn up for their appointments without informing us. These appointment slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need a scheduled appointment.

Self Check-in for Appointments

We now have a screen available on the Reception desk to enable patients to check-in for their appointments. This is very quick and easy to use. If you would like assistance, please ask a member of the reception team.

Use of the self check-in means that you no longer need to stand in a queue or wait for a receptionist when we are busy.

Give it a try! - The self check in is a simple 3 step process - you only need to enter:

  • Your month of your birth (i.e. March)
  • The date of your birth (i.e. 16th)
  • The first letter of your surname (i.e. A)

Telephone Consultations

Some matters, such as reviewing on-going problems, discussing repeat prescriptions and renewing medical certificates, can be dealt with on the telephone with a doctor. The practice nurse can discuss immunisation and contraception queries and other matters related to her work. 

Arrangements can be made for you to speak to the doctor or nurse at the end of surgery but please bear in mind that telephone consultations should not be used for diagnosis and treatment of any new symptoms.

If you wish to speak to a doctor or nurse on the telephone, please explain this to the receptionist. You will be asked to provide some details so that the clinician can prioritise their response. Unless it is urgent, you should normally expect to be called back before 16:00. Please ring 01273 307555 to request a telephone consultation.

Please ensure that you are by the telephone at the arranged time as the doctor or nurse will only call you back once. If you are expecting a call on your mobile, please ensure it is switched on and you have a signal.

 
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